What my clients think...

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Barbara Orman

Arrived back after a wonderful cruise on the Silver Spirit – it exceeded all expectations and Andrea Bocelli was the icing on the cake. I can only thank you for the introduction to this special Line, also a very special thank you for your patience in taking this inexperienced sea traveller through the myriad of preparations, answering all my questions with understanding and not ever sounding tired! All the information you gave me about the cruise was so helpful and accurate, all the transfers went like a dream, nothing went astray and we literally sailed through on a cloud of contentment – thank you again for a wonderful experience. With all best wishes and renewed appreciation for your patience and great assistance.

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Brian and Mary Chapman Retired

We have been fortunate to have cruised for 16 years with Silversea for an average of 40 days per annum. We have been even more fortunate to have had the advice and expertise at the highest level possible from Francesca Barone who has been responsible for all our cruising arrangements during this period.Francesca is very efficient, prompt with responses to queries,and the service received from her is always most helpful and of the highest quality. She has the skill of knowing her clients preferences in the cruising world and usually has the answers prior to us asking the question. Simply the best agent in the cruising business with a wealth of knowledge to tap into which she shares for the clients benefit. Thanks Francesca for arranging all our cruises in the past and long may it continue.

David and Rosemary Williams

We were introduced to Francesca by a friend, and we have nothing but huge praise and admiration for her. She has arranged many holidays for us, including cruises, hotel accommodation and travel arrangements. All has gone wonderfully smoothly from the point of her giving us ideas, through to costings, through to final arrangements and written confirmation. She knows who we are just from the incoming number she sees on her telephone, and she never seems to be off duty, even during evenings and weekends. Emails are similarly answered immediately. We have on occasion changed our minds and Francesca has had to unravel arrangements, and she has done this calmly and patiently. HER SERVICE IS EXEMPLARY!

Cheryl and Tom Thomas

What can one say about the service from Francesca - it is top class and we have never encountered a travel consultant with such a level of service. We have used her for about 3 years now after a recommendation from friends and she has exceeded our expectations. Even when we have had some problems with the cruise company she has dealt with the issues and ensured that the issue is resolved to our satisfaction. We would recommend Francesca to anyone who wants high quality service.

Mr and Mrs M

Directly as a result of Francesca’s thoughtful and good advice, we have become regular clients of hers in recent years, booking a number of successful cruises with her. Throughout this time we have been impressed by her professionalism, speed of response and attention to detail.  She takes the trouble to ask the right questions and so makes entirely relevant recommendations; there’s no time-wasting with Francesca on inappropriate product offers. Having found a potentially suitable holiday, Francesca willingly goes to great lengths to meet her clients’ very specific and probably rather demanding criteria. As two veterans with many years’ working experience in the travel industry, we are particularly pleased to put our names to this recommendation for an award for Francesca in 2008. Such recognition would be very well deserved.

Sandra and Laurie Flitterman

We give you 7 stars, Francesca, for your wonderful personal, friendly and extremely efficient service. You always go beyond the call of duty in your dedication to your clients, responding to e mails so speedily and offering such good advice, whether during the day, evening or weekend. Nothing is too much trouble for you and we are always happy to recommend you to our friends.

Cheryl and Tom Thomas

What can one say about the service from Francesca - it is top class and we have never encountered a travel consultant with such a level of service. We have used her for about 3 years now after a recommendation from friends and she has exceeded our expectations. Even when we have had some problems with the cruise company she has dealt with the issues and ensured that the issue is resolved to our satisfaction. We would recommend Francesca to anyone who wants high quality service.

Mr and Mrs K

The cardinal advantage of your service is that it is personal and that if queries are outside your extensive knowledge of the travel  business you are able to find the answers we require and always respond swiftly.

Diane and Willy W

Dear Francesca Thank you so much for all you have done for us. We are delighted with everything about Silverseas - although I was a bit taken aback to be offered his arm by a delightful Philippino waiter half my size to be escorted to the dinner table last night! We were joined by 2 other very congenial couples and we soon all gelled and the conversation - not to mention the wine - flowed..... We are just approaching Tallinn, the sun looks as though it is about to peep through so all is well with our little world.

Colin and Dory Childs

We've been clients of Francesca's for the past 16 years, and have recommended her services to many friends, all of whom have shared our view that she is the most professional travel adviser you could hope to meet;she actually rings you back when she says she will! We mainly use her for cruising holidays with Silverseas, and find her personal service the perfect match with this luxury cruise line.We have complete trust in her knowledge, judgement,and ,integrity, and wish her continued success in her new venture.