Arrived back after a wonderful cruise on the Silver Spirit – it exceeded all expectations and Andrea Bocelli was the icing on the cake. I can only thank you for the introduction to this special Line, also a very special thank you for your patience in taking this inexperienced sea traveller through the myriad of preparations, answering all my questions with understanding and not ever sounding tired! All the information you gave me about the cruise was so helpful and accurate, all the transfers went like a dream, nothing went astray and we literally sailed through on a cloud of contentment – thank you again for a wonderful experience.
With all best wishes and renewed appreciation for your patience and great assistance. Barbara
We have just returned from our cruise round the Canary Islands and I just had to email to say thank you for everything.
All went extremely well (except for weather in Bay of Biscay!!) the cabin - suite was wonderful and much larger and well equipped than I had expected.
You booked us great accommodation right in the middle of the ship, so thanks to you we did not experience the acute discomfort of most of the other passengers during a very rough crossing,
Well done and I shall certainly recommend you to my friends.
Best wishes for the New Year
We have been fortunate to have cruised for 16 years with Silversea for an average of 40 days per annum. We have been even more fortunate to have had the advice and expertise at the highest level possible from Francesca Barone who has been responsible for all our cruising arrangements during this period.Francesca is very efficient, prompt with responses to queries,and the service received from her is always most helpful and of the highest quality. She has the skill of knowing her clients preferences in the cruising world and usually has the answers prior to us asking the question.Simply the best agent in the cruising business with a wealth of knowledge to tap into which she shares for the clients benefit. Thanks Francesca for arranging all our cruises in the past and long may it continue. Best wishes Brian and Mary
We were introduced to Francesca by a friend, and we have nothing but huge praise and admiration for her. She has arranged many holidays for us, including cruises, hotel accommodation and travel arrangements. All has gone wonderfully smoothly from the point of her giving us ideas, through to costings, through to final arrangements and written confirmation. She knows who we are just from the incoming number she sees on her telephone, and she never seems to be off duty, even during evenings and weekends. Emails are similarly answered immediately. We have on occasion changed our minds and Francesca has had to unravel arrangements, and she has done this calmly and patiently. HER SERVICE IS EXEMPLARY!
We give you 7 stars, Francesca, for your wonderful personal, friendly and extremely efficient service. You always go beyond the call of duty in your dedication to your clients, responding to e mails so speedily and offering such good advice, whether during the day, evening or weekend. Nothing is too much trouble for you and we are always happy to recommend you to our friends.
This was my first holiday in 3 years and I didn't really have a clue!
Francesca listened to my thoughts and came up with some really good options...not once but 3 times as my perspective changed...
Ultimately, she booked me at a fabulous hotel and the whole process was super-efficient and painless.
Must do it again!
Francesca, you never cease to amaze us with the speed of your response and the efficient, professional and friendly way you deal with everything. We hope you are proud of the service you give - you should be !
The key point re Francesca is that she is working for you and not any old Cruise Line etc etc
I do not know where to start! The quality of the service Francesca offers is far from 5 stars, it should be 10! From floating back and forth for months on what to do for our honeymoon, we finally settled for a 7 day med cruise from Barcelona. Living in Spain, it is very hard to come across not only good holiday deals but for someone to be spot on with replying and booking. We decided within 24 hours that we were going to do a cruise and the booking was settled straight away. The knowledge that Francesca has is incredible, she knows it all and that makes it so relaxing for us as First Time Cruisers. We are extremely excited and can't wait to get on the ship! If you want someone trustworthy and full of information on anything travel related, then FB Travel is who you need to make your travel adventures come true! Thanks so much!
What can one say about the service from Francesca - it is top class and we have never encountered a travel consultant with such a level of service. We have used her for about 3 years now after a recommendation from friends and she has exceeded our expectations. Even when we have had some problems with the cruise company she has dealt with the issues and ensured that the issue is resolved to our satisfaction. We would recommend Francesca to anyone who wants high quality service.
Good Evening, Francesca
On behalf of Nicole and myself, may I warmly thank you for your expertise in finalising our booking in under 24 hours.In your usual charming and gracious way, you promptly gave us all the information to make a choice which "you followed up immediately" and several questions afterwards as well.It was a pleasure once again, to have you as our Personal Travel Advisor.
"Francesca is a valued and established homeworker with Future Travel and her incredible and consistent success is testament to her knowledge, skill and complete dedication to looking after her customers. Francesca's ability to provide an intuitive approach to customer service is an inspiration to both fellow homeworkers and management at Future Travel as is her forward thinking approach and positive attitude - she is a true star!" Sheena Darby, Head Of Future Travel
By the way, you have singularly impressed Alistair Hamilton with your overall support levels - he was waxing lyrical today in front of some members at a Probus Club meeting about the high standard of your service - so much so that he says he has recommended a number of his friends to contact you. Thought you should know - word of mouth is everything!It's nice to know when your efforts are appreciated.
We have no hesitation in recommending Francesca Barone for this award.
We have been dealing with Francesca regarding all our vacation bookings for over 10 years now.
Travel is an industry where personal service is paramount but yet in decline generally and we are so fortunate in having an agent like Francesca who knows all our personal requirements, likes and dislikes and thinks ahead of ourselves with all our bookings.
Nothing is too much trouble for her to sort out and deal with in order that her clients enjoy top quality service throughout.
I have recommended Francesca to many friends and she has built up quite a following in West Yorkshire. If there is a better agent in the UK we would like to meet him or her, but whoever it is would have to be outstanding to make us change our excellent relationship we enjoy with Francesca Barone…..
The cardinal advantage of your service is that it is personal and that if queries are outside your extensive knowledge of the travel business you are able to find the answers we require and always respond swiftly.
Directly as a result of Francesca’s thoughtful and good advice, we have become regular clients of hers in recent years, booking a number of successful cruises with her. Throughout this time we have been impressed by her professionalism, speed of response and attention to detail. She takes the trouble to ask the right questions and so makes entirely relevant recommendations; there’s no time-wasting with Francesca on inappropriate product offers. Having found a potentially suitable holiday, Francesca willingly goes to great lengths to meet her clients’ very specific and probably rather demanding criteria. As two veterans with many years’ working experience in the travel industry, we are particularly pleased to put our names to this recommendation for an award for Francesca in 2008. Such recognition would be very well deserve
Dear Francesca,we had an amazing time thank you so much for all your hard work. Cocoa Island exceeded all our wildest dreams, Keith really relaxed which is unusual! The staff and atmosphere is out of this world. The Dubai visit was outstanding the tour guide was a woman who loved her city and her enthusiasm and knowledge made for an exceptional tour.Thank you again
I have been a client of Francesca's for more years than I care to remember. Why? Because I know that she brings to her work an experience that is difficult to find in the travel industry today. ( I have been the Chairman of a Business Travel Management Company, so I speak with direct knowledge of the trade). I mainly use Francesca as a Cruise Specialist because she advises with first hand knowledge of the ships, resulting from visits and cruises she has made herself. Another characteristic of Francesca's work is her honesty. The price that she offers is always the best one available to her. It is not a starting price to be negotiated and that leads a client to trust her implicitly. I do not book all my cruises with Francesca because it is a very competitive market and sometimes the bigger boys can offer more, but I always go back to her for my next holiday. Finally she offers a unique personal service at every stage of the process. Keeping us informed of the latest news and offers in the market, handling our enquiries and bookings with speed and efficiency and always being available…… Mr F (Former President and Chief Operating Officer, Black & Decker Mfg. Co.)
Dear Francesca Thank you so much for all you have done for us. We are delighted with everything about Silverseas - although I was a bit taken aback to be offered his arm by a delightful Philippino waiter half my size to be escorted to the dinner table last night! We were joined by 2 other very congenial couples and we soon all gelled and the conversation - not to mention the wine - flowed..... We are just approaching Tallinn, the sun looks as though it is about to peep through so all is well with our little world. All best wishes, Diane & Willy Sent from laptop using Linux/Mint 12 & Thunderbird
We've been clients of Francesca's for the past 16 years, and have recommended her services to many friends, all of whom have shared our view that she is the most professional travel adviser you could hope to meet;she actually rings you back when she says she will! We mainly use her for cruising holidays with Silverseas,and find her personal service the perfect match with this luxury cruise line.We have complete trust in her knowledge, judgement,and ,integrity, and wish her continued success in her new venture.
Your careful and personal service continues to amaze me in this day and age of automation and having to trust to luck at the result.
Dear Francesca, Thanks again for combining your personal friendly service with great knowledge of the possibilities and also with such promptness and efficiency. We really appreciate it. Chris and Andrew Wilson
Francesca was highly recommended to us by a fellow passenger on a cruise about ten years ago. She has been our travel agent ever since and has booked all our Silversea cruises. Her advice and attention to detail has made all our holidays stress free and successful. We have taken her advice once more and have booked the Silversea 2013 World Cruise knowing that every part of the journey will be professionally arranged and every little detail anticipated in advance. She is, simply the best.
This lady is a great travel agent who gives 100 per cent to her clients and goes the extra mile and we would recommend her to anyone wishing to make travel arrangements.We haven always found her to be extremely efficient and very helpful.
05FEB2013 - 2242 hours Hi Francesca! Just a quick note to let you know that the Webers are well and happy on Seabourn Spirit, eating and drinking far too much, and meeting up with some lovely people. (If only we were good at remembering their names....) The weather so far has been perfect. Hope you are not snowed in. Thank you for all you did to ensure the arrangements ran smoothly. All best wishes, Diane -- Sent from old laptop using Linux/Mint 12 & Thunderbird.
Thanks very much Francesca. Efficiency personified as usual. Best wishes Ron
Thank you Francesca for your excellent customer service and attention to detail together with friendly and helpful assistance. Just what I needed.
Very sad to hear the news below - but what a lovely email:
Your proposals really anticipated our requirements and would have been perfect. However we have been reconsidering our travel ideas and sadly have come to the conclusion that long distance travel is not now for us and we cannot sensibly continue to enjoy our great pleasure of cruising. Your proposal to us was as usual perfect but we feel that we must let common sense prevail and remember our pleasure of cruising after almost 20 years.
We would especially like to thank you for your outstanding service and understanding our needs over recent years. We are sure that your business will progress and we have many friends who are now your clients and share our satisfaction . We are sure your business will grow with your understanding of your clients.
Thank you for all your services and we wish you great success in the future
Recent Silversea voyage
Our friends the Buchanans agree with us that as a Cruise Agent you are the tops! We had a happy time with them, and much wine was taken…….
I know it's been said many times before but Francesca's dedication is second to none. She always makes us feel like we are the only customers she has, and has found us some amazing cruises. In 2016 we are celebrating our 60th Birthdays and 40th Wedding Anniversary and there is only one person we would trust with such an important triple celebration! Thank you as always Francesca for all your hard work arranging amazing cruises for us!