GENERAL TERMS

These terms of use apply to your use of this site and provide a legal document which sets out your rights and obligations, those of FB TRAVEL in relation to the holiday services offered through this site.  Reference on this website to “our”, “we” and “us” are reference fbtravelltd.co.uk is a trading name of Barrhead Travel

COPYRIGHT NOTICE

This website and its contents are copyright of FB TRAVEL.  All rights reserved.

NON-COMMERCIAL USE ONLY

You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purpose legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purposes which are unlawful.  In particular, you are not allowed to copy (whether by printing off, storing on a disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

OWNERSHIP AND USE OF MATERIAL AND INFORMATION ON OUR WEBSITE

This website displays brands, trademarks and registered trademarks which are registered in the UK.  Other product and company names mentioned on this website are proprietary to their respective owners.  You are not licensed to use any of the marks on our website unless written permission is granted and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the contents and information in this website, including (without limitation) all text, sound, photographs, images, logos, maps, podcasts, blogs, customer reviews, graphics, designs, underlying source code and software.  Subject to the “Non-Commercial Use Only” section above, material and information either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

LINKS

If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage.

The website contains links to external web sites.  These links are provided so you can find out further information quickly and easily.  Please note that we are not responsible for the contents of these websites.

DISCLAIMER

To the maximum extent permitted by law, FB TRAVEL disclaims all warranties whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damage whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

AGREEMENT

By accessing, using browsing or booking on this site you agree that you have read, understood and agrees to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer, purely as an invitation to treat.

All contracts concluded between FB TRAVEL and you the customer are subject to our standard terms and conditions.  A contract is only concluded when we accept your offer by sending you a confirmation of our acceptance.  Our acceptance is effective when sent by us.  The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes and other representations.  This does not affect your statutory rights as a consumer.

This site and its holiday services are only available to people who, and parties the may, lawfully enter into and from contracts under UK law.  You must be aged 18 years or more to book a holiday service from this site and there must be at least one adult (18 years or more) travelling on any one booking.

This website is for use by members of the public only to make direct bookings with the various holiday companies featured.  We DO NOT accept bookings made by travel agents or other agents on behalf of members of the public.  Any bookings made in convention of this rule will be notified and cancelled.  Access to this site is free.  However, you access and use it entirely at your own risk.  Except as stated in these Terms of Use we make no representation or warranties in respect of this site, its contents or performance and all conditions and warranties that might otherwise be implied by statue or at common law are excluded to the fullest extent permitted by law.

We do not promise that this site will always be available or that its operation will be error free, nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it.  FB TRAVEL does not accept any liability for any losses or claims arising from any inability to access this site, any interruption in the conduct of any auction or any failure to complete a transaction.  This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded or any programs or date already on your system, and website-browser incompatibility problems.

EMAILING NEWSLETTERS

All offers contained within email newsletters are strictly subject to change/availability and we reserve the right to change the offer at any time without notice.  Prices quoted will be based upon double occupancy unless otherwise stated.

PRICE AND AVAILABILTY INFORMATION

The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time.  Prices may go up or down.  Prices are per person, based upon double occupancy unless otherwise stated.  We will confirm the correct price or advise of any amendment before the booking is confirmed.  We reserve the right to withdraw these prices without notice.  Each appropriate tour Operator or Airline reserves the right to withdraw these prices without notice.  Each appropriate Tour operator or Airline reserves the right to change holiday details and/or flight and route.  All holiday and flight prices quoted are in pounds sterling and all taxes, resort transfers charges may apply to selected holidays.  A credit card charge of 2.5% applies (exceptions may apply with certain operators where we may have the ability to pass credit cards direct – this benefit is strictly subject to change by the supplier concerned and may be withdrawn at any time).

Please note that the prices quoted on this website are supplied directly from the tour operator. FB TRAVEL is working to encourage operators to include all unavoidable charges in their quoted prices.  We believe this will provide greater transparency and give customers a fairer basis for comparing prices.

BOOKINGS

Each appropriate Tour operator or Airline reserves the right to change holiday details and/or flight and routes.  All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport.  Any children under 16 years who are not included on a valid 10 year passport will need to hold their own passport when travelling abroad.  FB TRAVEL will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.  New passport regulations are now in place for first time adult passport applications (aged over 16 years). As part of the passport application process, interviews are now required to support your passport application to be processed.  This is to ensure that your identity is protected, so allow enough time for your passport application to be processed. It is the responsibility of the lead passenger to disclose facts about any passenger that may affect their ability to travel.  Particular regard should be paid to the following:

a)   Criminal Offended ( USA Visitors-Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking)

b)   Machine readable passports required for travel to USA

c)    Previous deportations/refusals from countries/country that you are visiting

Charges will be incurred for any amendments made to a booking or travel arrangements.

It is conditions of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or protection.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and carriers conditions of carriage.

Privacy Policy

Privacy Policy

1. Policy statement

This privacy policy (together with our website terms & conditions and any other documents referred to within this policy) describes how Barrhead Travel collects and uses the personal information you provide (“personal data”) to us through our website or offline.

 

We have a legal duty to protect any personal data that we collect from you as a “controller” of that personal data under the data protection legislation. Barrhead Travel safeguards your personal data and maintains security standards to prevent any unauthorised access.

 

If you have any questions regarding this privacy policy or how we use your personal data, please contact us through our website at www.barrheadtravel.co.uk, by email at info@barrheadtravel.co.uk, or by letter to our registered office at FOA Customer Services Barrhead Travel Service Limited, 190-194 Main Street, Barrhead, Glasgow, G78 1SL.

2. What do we use your information for?

We require to collect your personal data when you register on our website or offline, place an order, respond to a survey, fill out a form or contact us.

Any of the personal data we collect from you is processed by us as necessary for the purposes of delivering travel agent services under our contract with you or for taking steps to enter into a contract with you to deliver travel agent services. In order to do this, we may use your personal data in the following ways:

  • to fulfil your booking, including:

processing your booking;

sending you a booking confirmation;

assessing your needs to determine suitable products of services;

sending you requested product or service information;

sending you product updates or warranty information;

administering your account;

  • to notify you of any changes to your booking or our services;
  • to allow us to consider your comments, questions and suggestions and respond, if necessary; and
  • to enable or facilitate the exercise of our rights under our website terms and conditions and booking terms and conditions.

We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:

  • to administer competitions, promotions or surveys that you have entered, and notify you if you won;
  • to personalise your experience (your information helps us to better respond to your individual needs), including displaying content based upon your interests;
  • where you have given permission for a location-based service through your browser or App:

displaying content based upon your location;

checking you in to a store or other location to enable you to earn loyalty rewards or let know where you are;

providing you with local search results;

providing you with special local offers

enabling designated to track your location

mapping routes and provide directions to locations that you specify;

enabling you to share your location with friends

  • to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), including by conducting research and analysis; and
  • to display advertising on our website / App or manage our advertising on other websites / Apps with our ad network partner who uses technologies to collect non-personally identifiable information about your activities on this website / App and other websites / Apps to provide you targeted advertising based upon your interests.

We may also be required to process your personal data to comply with our legal obligations under ABTA membership / ATOL membership.

Failure to provide your personal data when making a booking will mean that we will not be able to process your booking.

3. What information do we collect?

We may collect the following personal data from you through our website / App:

  • contact information, such as name, email address, mailing address, phone number;
  • billing information, such as credit card number and billing address;
  • usage activity, about how you interact with us such as purchase history, what content you viewed, and which areas of our website / App you visited;
  • device information, such as your IP address, browser type, referring / exit pages, operating system, mobile device ID, device type, cookies and mobile service carrier;
  • location-based data, where permitted by you through your browser [such as information about the wi-fi routers closest to you and the mobile phone IDs of the towers closest to you];
  • information about your business, such as company name, company size and business type; and
  • demographic information, such as household income, age, education, gender, interests and post code.

However, you may visit our website anonymously by changing the settings on your browser.

4. Do we disclose any information to outside parties?

Acting as a travel agent, we will pass your personal data onto any third party tour operator / travel company as necessary to complete your booking.

Your personal data may be accessed by or given to our staff, contractors and agents who assist us or act on our behalf:

  • to operate our website / App, conduct our business as a travel agent, including delivering services to you;
  • to protect the rights, property and safety of Barrhead Travel, our customers or others, including for the purposes of fraud protection and credit risk reduction, or responding to a government request;
  • in the event that we sell or buy any business or assets, in which case, we may disclose personal data held about our customers to the prospective seller or buyer of such business or assets
  • in respect of a merger, acquisition, or sale of all or a portion of Barrhead Travel’s assets, in which case personal data held about our customers will be one of the transferred assets; or
  • as required by law to comply with any legal obligation or in order to enforce or apply our website terms and conditions, service agreement or other agreement.

Your personal data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Your personal data is held on our computer records and paper records in the [UK / EU].

Your personal data may be transferred outside of the EU for the purpose of

providing you with the travel products you are booking, depending on the supplier whom you are booking with.

5. How do we protect your information?

The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal data when you make a booking or enter, submit, or access your personal data.

We offer the use of a secure server. All supplied commercially sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessed by those authorised with special access rights to our systems who are required to keep the information confidential.
We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website / App, any transmission is at your own risk.
6. How long do we keep your information?

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at www.barrheadtravel.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Third party links

Our website features links to other websites – including all the links on our ‘links’ pages. This privacy policy applies only to Barrhead Travel.

Other websites have their own privacy policies and when clicking through to another website / App we strongly recommend reading its privacy policy, especially as the way in which personal data may be collected from you may vary.

Please note that links to these external websites / Apps are not covered by our ABTA membership, ATOL membership or any of our other memberships / associations. Any views or opinions along with special offers and promotions on external websites / Apps may not represent the product offering / opinion or special offers at Barrhead Travel or its associated brands.

8. Social Networks

We enable you to create a profile, and share information such as messages, photos, and videos with others within your network through our website. We cannot control the actions of others with whom you may choose to share your pages and information. Also, we cannot guarantee that the content you post on our website / App will not be viewed by others outside your network.

9. Other Information

Our Forum offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at info@barrheadtravel.co.uk.In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so.

10. Your rights

You have the following rights under the data protection legislation in relation to your personal data held by us:

  • the right to request access to your personal data held by us;
  • where any of the personal data we hold about you is inaccurate or incomplete, the right to request that such personal data is rectified;
  • the right to request that we erase your personal data (subject to conditions); and
  • the right to restrict and / or object to the processing your personal data by us in certain circumstances.

If you wish to exercise any of the above rights, please contact us on info@barrheadtravel.co.uk providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner’s Office at www.ico.org.uk

11. Online and offline privacy policy.

This privacy policy applies only to personal data collected through our website and offline.

12. Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www-worldwide.barrheadtravel.co.uk/media/3600437/bht-website-terms-conditions-07072017.pdf

13. Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and / or update the privacy policy modification date below.

This policy was last modified on 12 February 2018

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS FB  TRAVEL AS A TRADING NAME OF Barrheadtravel.co.uk 

The copyright on material contained on this site belongs to us or its licensors.  You are only allowed to use the material contained on the web site as set out below.  If you wish to do anything else, you must obtain the written permission of the owner of the rights in the material.

You may save and print individual items to other users of the site or your friends provided that they only use them for their own personal, non-commercial use.  Any other onward distribution or further publication is prohibited.

You are not allowed to copy or use material from this web site for any commercial purpose.

All intellectual property rights (including, without limitation, copyright and rights in and to any databases and trade marks) subsisting in this site and its contents, and in the software and source materials used in connection with it, are owned by FB Travel, a trading name of Barrhead Travel. All such rights are reserved.

LINKS

Any links featured on this Site have been included for your convenience only.  The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content of its provider.  Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.

Please note linked or framed sites are not members of ABTA.

ABTA

ABTA protection applies to services supplied by Barrhead Travel, but does not apply to services featured on this website that are provided by any company that is not a member of ABTA.

FB TRAVEL operating the fulfilment of the FB Travel (a trading name of Barrhead Travel) website, is a member of ABTA with membership number J832X/13759 which means you have the benefit of ABTA’s assistance and Code of Conduct.  Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company.  Please ask us about the protection that applies to your booking.  We also hold an ATOL licence.  As such we are fully bonded according to ABTA’s rule and abide by ABTA’s Code of Conduct.

BOOKING TERMS & CONDITIONS

To see conditions please click here

VARIATION OF TERMS OF USE

These terms of use may be revised from time to time.  If they are revised, we will post the revised version on this site.  The revisions will be effective immediately.

Please re-read these Terms of Use from time to time even if you have previously used this Site.  By using this Site after we have changed the Terms of Use, you will be deemed to have accepted the changes.

If for any reason, you do not agree to abide by our Terms of Use, please do not use this site.

Cookie Policy

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

By visiting this website and viewing this information you agree for www.barrheadtravel.co.uk to set the relevant cookies. Further information is detailed below to enable you to disable cookies or contact us for further information. Our cookie policy is defined to allow our users access to informed decisions on their online choices.

Other

There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section

Further Information

Further general information about cookies is available at: http://www.allaboutcookies.org.

For further information about Google Analytics please see http://www.google.com/analytics/learn/privacy.html

To prevent tracking by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

If you would like to find out more about advertising networks and affiliate programmes and how cookies are used for these purposes, please visit http://www.youronlinechoices.co.uk.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies.) To view our complete privacy policy please Click Here

The cookies below are used on this site
barrheadtravel.co.uk

Cookie Name Purpose Duration

Google Analytics To allow us to measure traffic and visitor number to our website please see google’s own guide to their analytics cookies here and their options for opting-out here

How can I check if cookies are enabled?

Be aware that if you disable cookies it will not be possible to place an order on the Barrhead Travel website.

Internet Explorer

1-Click on ‘Tools Icon’ (Cog Wheel) at the top right of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab

2-Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Google Chrome

1-Click on ‘Hamburger Icon’ (3 vertical dots) at the top right of your browser window and select ‘Settings’

2-Scoll down and click on the ‘Advanced’ option, and locate the ‘Privacy and security’ section

3-Now select ‘Content Settings’ and click on ‘Cookies’

4-Now choose your preferred cookie settings

Safari

1-Click on ‘Safari’ at the top of your left browser window and select the ‘Preferences’ option

2-Click on ‘Privacy’, then set your preferred cookie setting.

Firefox

1-Click on ‘Hamburger Icon’ (3 horizontal bars) at the top right of your browser window and select ‘Options’

2-Select the ‘Privacy & Security’ option, then go to the ‘History’ section

3-In the first drop down menu labelled ‘Firefox will:’ select ‘Use custom settings for history’ and select your preferred cookie settings.

Other

There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section of each browser in question.

If you have any questions regarding our use of cookies on this website please contact web@barrheadtravel.com with your query otherwise please write to us:

Have some questions? Need some help?

Barrhead Travel Service Limited
190-196 Main Street
Barrhead
Glasgow
G78 1SL

barrheadtravel.co.uk